Shipping Methods and Timing
Items that are "Ready to Ship" will be shipped within 1 to 2 business days after payment has cleared. We ship via First Class USPS with full value insurance paid by addressee. Generally speaking delivery can take 5-7 days. Expedited delivery may be available for an additional fee. If timing is a concern please inquire prior to placing your order and we will do our best..
Items that are "Made to Order" will be shipped within 1 to 2 weeks after payment has cleared. We ship via First Class USPS with full value insurance paid by addressee. Specific shipping time is dependent on (1) the design of the piece of jewelry, (2) how long it takes to customize the piece and (3) the time of year. Peak time is the 6 weeks prior to Valentine's Day, Mother's Day and Christmas. Please inquire prior to placing your order and we can give an estimated delivery--We can expedite production in some cases for an extra fee.
For Commissioned/OOAK pieces, shipping time is individual will be determined after design has been approved. In some cases fabrication may take up to 8 weeks depending on the nature of the piece and time of year so please plan accordingly.
These will be handles on a case by case basis. If you have purchased a piece and are not completely satisfied with it, please contact the studio to express your concerns. We may be able to provide a refund, exchange or store credit, provided the original item is returned within 10 days of purchase in its original state, and intact packaging included. Exceptions noted below:
• No refunds for shipping fees will be given.
• If returned inner product packaging is damaged refund will be less $5.
• Customized/commissioned pieces are not returnable unless a mistake has occurred by the studio's fault (misspelling, wrong size, color, etc). if there is a problem, we will be happy to work with you as much as possible to make the piece to your satisfaction.
• For sanitary reasons, we accept no returns on earrings.
• No returns on used jewelry and no returns after 10 days.
• No returns, refunds, exchanges or store credits will be given if original item and packaging is not returned.
Exchanges will only be granted if a mistake has happened by the studio's fault. i.e.--misspelling, wrong color, sized incorrectly by us, etc. Please size carefully and double check your spelling.
Rings: Please have a professional jeweler size your fingers properly. We can do this for our local customers right in the studio with a simple appointment. Your fingers swell and contract throughout the day based on numerous factors: the temperature, what you have eaten and, for women, the time of month. It is best to size them when they are at their largest to ensure proper fit.
Bangles should be sized for the widest part of your hand, typically the distance from the outer pinky to the outer corner of your thumb as you make a tight fist--this will be the diameter of the bangle. You can use a tape measure for this. If you are unclear exactly where to measure pleas send a message.
Cuffs are sized to fit the wrist area and should measure by the distance across the top. The opening of the cuff should be measured by the height of your wrist from top to bottom. You can use a ruler or tape measure for this. If you are unclear exactly where to measure pleas send a message.
Standard lengths are as follows: 16", 18", 20", 24", 30", 36". Unless otherwise noted, the majority of our necklaces are made in an 18" length and will rest just below your neckline. If you would prefer a shorter or longer length please send message at the time of your order. In most cases it is a matter of swapping out one chain for another. However please note that longer chains will incur an additional charge. If the chain is a handcrafted one (part of a OOAK piece) then altering it will be considered as a repair and incur charges as such.
We take great pains to ensure the quality of our work and that pieces can withstand normal wear but do not mistake this for a guarantee against breakage or damage. Jewelry and precious stones are delicate things and can break if not stored or treated properly. Rings and bracelets take the biggest beating so, please do not wear your jewelry during heavy activities such as working out, gardening, hiking, swimming etc. Exposure to chemicals and harsh conditions can reduce the life of your piece. If a piece should break please contact us. We are able to fix some things for a small fee.
Tarnish (brownish black discoloration of the metal) is unavoidable and will happen in time to any metal if left exposed to the air. This can in some instances create a beautiful patina. However, If you want your pieces to remain shiny and in it's original luster, please store in a closed jewelry box or sealed bag. Please note that this will not prevent tarnish, just delay it. Polish from time to time with an impregnated cloth (like Sunshine polishing cloth) or cleaner specific to your metal--avoid using abrasives like baking soda or toothpaste as these will actually scratch the metal making it dull in its appearance. To prolong the finished beauty of your pieces do not expose to harsh chemicals, excessive body lotions/perfumes, sweating, swimming pools or salt water. If you would like an item returned to original shine, I do provide a professional polishing service for a small fee.
All of our jewelry has been created using ethically sourced high quality precious gems and semi-precious stones--many of my semi precious stones have been hand cut by some of the very best talented lapidary artists in the U.S. I use top quality precious metals in 14-18 Karat gold, Sterling (.925) and Fine (.999) silver and 14K Gold-filled as well as high quality base metals of copper, bronze and brass. Unless noted in the description, I DO NOT use plated metal or artificial stones in any of my work. Please read descriptions carefully to know what it is you are ordering. If you see a design in one metal and would like it in another, please inquire as most designs can be made in other metals. Pieces with stones are OOAK and I can perhaps
Gold Filled vs. Gold Plated
Aren't they the same thing? This is the question we receive most often when customers are told a piece is gold-filled and not plated. Most definitely, NO! They are not the same thing.
To be called Gold Filled, the gold content must be at least 1/20th the weight of the total piece. This is what stands Gold Filled apart from Gold Plated as there is no minimum gold quantity required in order to be termed Gold Plated. Oftentimes gold plated metal has such a micro thin layer applied that it will rub off with regular wear, revealing the base metal beneath. Gold Filled jewelry is created by applying a thick layer gold over a base metal such as brass, rhodium, copper or sterling silver. Under normal wearing conditions, and with proper care, your gold filled jewelry can last a lifetime. It also carries a value slightly more that Sterling Silver whereas gold-plated has no value whatsoever..
For the budget conscious, Gold Filled is a fabulous alternative to purchasing solid gold. With a thick layer of gold against your skin, it is a joy both visually and in price. Gold Filled jewelry looks gorgeous and wears beautifully due to the higher gold content and improved methods of production. It's a beautiful and affordable alternative to solid 14k gold, and is perfect for those with sensitive skin.
To keep your 14k Gold filled jewelry sparkling, it should be washed regularly in warm water and soap with a soft brush--avoid abrasives like baking soda and toothpaste. Gently pat dry with a soft towel afterwards.
Silver and gold fill can also be cleaned using a special cloth for jewelry: In rare instances of extreme sulfide exposure the gold-filled can blacken. Gold-filled exposure to chemicals or acids will damage the gold layers and erode the product’s integrity.
Gold-filled is not recommended in extremely humid environments where there are also high levels of pollutants in the air. These are extreme conditions that are unlikely to happen. Usually, gold filled just requires light surface cleaning with an untreated cloth or mild soapy water.